Ordering from West Music
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      Using Purchase Orders with West Music

      This article outlines the procedure for submitting purchase orders and managing school/company accounts with West Music.

      Introduction

      We recognize that simplifying the purchasing process is crucial for institutions, which is why we proudly accept institutional purchase orders. This guide provides clear instructions on how to submit purchase orders and effectively manage your institutional accounts with West Music.

      Submitting Institutional Purchase Orders

      We offer multiple channels for submitting your purchase orders to accommodate your preferences and ensure the process is as efficient as possible:

      • Email: You can email your Purchase Order directly to service@westmusic.com. Our team is standing by to get the ordered entered and get your products delivered as soon as possible.
      • Mail: Directly mail your purchase orders to West Music. Please ensure all information is complete and legible.
        • Mail to: P.O. Box 5521 Coralville, IA 52241
      • Fax: You can fax your purchase orders to 888-470-3942. Make sure the document is clear and the transmission is confirmed.
      • Phone: Call us at 800-397-9378  to place your order. Our team is ready to assist you with completing your order over the phone. Our hours of operation are Monday - Friday from 9am - 5pm Central Time.

      To prevent any confusion or duplication, please choose only one method for submitting your purchase order.

      Account and Payment Information

      • Credit Approval: Institutional accounts must undergo a credit approval process to purchase via purchase order. This ensures a smooth transaction and order processing.
      • Billing: Institutional orders are billed on open accounts, and payment is due within 30 days from the invoice date.
      • Service Charges: To encourage timely settlements, late payments will incur a service charge of 1.8% per month on the overdue amount.
      • Account Suspension: Accounts that fall 90 days past due may be suspended, and legal actions may be initiated to recover the outstanding amounts.

      Contact Us

      Should you have any queries regarding your purchase order or account, or if you need further clarification on any aspect of your institutional purchasing process, our Accounts Receivable department is here to help: