Returns
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      1. West Music Knowledge Base
      2. Order & Return Support
      3. Returns

      How to Process Returns and Exchanges at West Music

      This guide provides detailed instructions on how to return or exchange your purchases, ensuring a hassle-free experience.

      Introduction

      At West Music, we value your satisfaction and aim to ensure that every purchase meets your expectations. Understanding that sometimes a product may not fit your needs, we offer a straightforward process for returns and exchanges. This guide provides detailed instructions on how to return or exchange your purchases, ensuring a hassle-free experience.

      Returns Policy

      Eligibility and Time Frame

      • You may return items within 45 days of the original purchase date if you are not satisfied with your purchase.
      • Products must be returned with the original receipt, packing slip, or invoice and must include all original packaging materials and be in their original condition.

      Non-Returnable Items

      • Opened software and recorded media can only be returned if they are defective.

      Restocking Fee

      • Special orders and items returned without original packaging or not in original condition are subject to a 20% restocking fee.

      Shipping Charges

      • Customers are responsible for all return shipping charges.

      Refund Processing

      • Please allow up to 2 weeks for your return to be processed.
      • Refunds will be issued in the same form as the original payment method.

      Exchange Policy

      Exchange Conditions

      • After 45 days and up to 1 year from the purchase date, defective merchandise may be exchanged for a similar item.
      • Exchanges exclude items that have experienced normal wear and tear.

      Availability of Replacement Items

      • If a similar item is not available, a suitable replacement will be determined by West Music.

      Shipping Costs for Exchanges

      • West Music covers all shipping costs associated with the return and replacement of defective items.

      Basic Beat Guarantee

      • Products under the Basic Beat Guarantee can be exchanged or credited within the first year if they are not satisfactory or are defective. West Music will handle all associated shipping costs for these items.

      Instructions for Returning Merchandise

      1. Obtain a Return Authorization Number

      • Call 1-800-397-9378 to get a return authorization number. Have your packing slip ready when you call.

      2. Shipping Your Return

      • Send your return to:
        • West Music Returns
        • RA # [Your Return Authorization Number]
        • 401 Westcor Dr
        • Coralville, IA 52241
      • Use the original packaging materials and ship via UPS or Parcel Post insured.

      3. Label Your Package

      • Clearly document the account number listed on your packing slip on the outside of your return package to assist us in processing your return.

      Report Order Discrepancies or Shipping Damage

      • Report any discrepancies in your order or shipping damages within 10 days of receipt.
      • Keep all packaging materials, as they may be needed for inspection.

      Conclusion

      At West Music, we strive to support your musical journey by ensuring a positive shopping experience. If you have any questions or need assistance with your return or exchange, please contact our customer service team. We are here to help ensure that your interactions with West Music are satisfying and hassle-free.