How Do I Request a Special Order from West Music?
Special Orders: Getting the Gear You Need, Even If It’s Not Listed
Can’t find what you’re looking for? Don’t worry—we might still be able to help.
At West Music, we work with a wide range of trusted vendors and can often special order items that aren’t listed on our website or in our catalog. Whether it's a hard-to-find accessory, a specific brand, or a unique instrument, we’ll do our best to track it down for you.
How to Request a Special Order
To start a special order request, just reach out:
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Call us: 1-800-397-9378
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Email us: service@westmusic.com
We’ll contact our vendors to check availability and pricing. This usually takes 24–48 hours, and we’ll follow up with the details as soon as we hear back.
📦 Returns & Restocking Info
Because these items are ordered just for you, they’re considered special orders. If you decide to return one, please note that a 20% restocking fee will apply.
🎵 We’ve Got Your Back
If there’s a music product out there, chances are we know how to get it. So if you’re hunting for something specific—just ask! Our team is happy to help you track it down and make sure it’s the right fit.