How Do I Order for My School, Business, or Organization?

We get it—ordering supplies for your music program, classroom, or organization shouldn’t be complicated. That’s why we offer several easy, reliable ways to place your order. Whether you prefer to pick up the phone, go online, or send in a PO, we’ve got you covered.

How to Place Your Order

Choose the method that works best for you:

• By Phone
  Give us a call on our toll-free line at 1-800-397-9378 (or local at 319-351-0482) anytime Monday through Friday, 9:00 am to 5:00 pm Central Time. We're happy to walk you through the process or answer any questions.

• Online
  Visit us anytime at westmusic.com to browse, shop, and check out securely using your preferred payment method.

• Email
  Have a purchase order ready? Send it to service@westmusic.com—we’ll take it from there.

• Fax
  Fax your order to 1-888-470-3942 (toll-free) or 319-351-6124 (local). Yes, we still check the fax machine!

• Mail
  Prefer to go the classic route? Mail your order to:
  West Music Catalog
  P.O. Box 5521
  Coralville, IA 52241
  
  Download and print an order form at westmusic.com/orderform

📝 Note: No matter how you place your order, be sure to include both billing and shipping addresses, plus a phone number. That helps us get your order where it needs to go—fast.

Payment Options That Fit Your Needs

We work with schools, institutions, and businesses every day, so we offer flexible payment methods designed to make your life easier:

• Credit Card
  We accept Visa, MasterCard, Discover, and American Express. Paying by card is fast, secure, and gets your order moving quickly.

• Check
  Prefer to pay by check? No problem—just send a single check for the full order amount made out to West Music. (We’re not able to accept multiple checks from students or participants.)

• Purchase Order (PO)
  Many schools and organizations use POs—just include your PO number when placing your order. Accounts using POs are subject to credit approval, and payment is due within 30 days of the invoice date. Send purchase orders to service@westmusic.com.

• PayPal, Google Pay, and Apple Pay
  For digital convenience, use these options when checking out online at westmusic.com.

• Gift Certificates & Gift Cards
  Have a West Music gift certificate or gift card? Great! You can apply it toward any purchase.

A Few Things to Keep in Mind

• Partial Shipments
  Want us to hold your order until everything is in stock? Just let us know. Otherwise, we’ll ship items as they become available and expect payment on each shipment.

• Backorders
  If something’s out of stock, we’ll ship it as soon as it’s back and invoice separately—no need to delay the rest of your order.

• Late Payments
  Life happens, but we do need to keep things on track. Unpaid invoices accrue a 1.8% monthly late fee, and accounts 90+ days past due may be paused or referred for collections.

We’re Here for You

At West Music, we believe getting what you need should be easy and frustration-free. Whether you're outfitting a classroom or replacing a few well-loved instruments, our team is here to help you get the right products with the right payment and ordering process for your situation.

If you’ve got a question—or just want to talk through your options—don’t hesitate to reach out. Let’s keep the music going, together.